This Privacy Policy explains what information is handled when you use the Tapbix point-of-sale application, also marketed as Tapix POS (the “App”), and the website https://tapixsolutions.com (the “Website”). The App and the Website are provided by Tapix Solutions (“we,” “us,” or “our”).
In short: the business records you keep in the App (products, sales, customers, suppliers, employees, accounts) are stored on your own devices. We do not receive them, we cannot see them, and we cannot recover them. We receive only the limited technical and subscription information described in Section 3.
1. Your Business Data Stays on Your Devices
Everything you enter into the App is saved in an encrypted database on the device you use. It is not uploaded to our servers. The App works without an internet connection.
Because we never receive this data, we cannot read it, correct it, delete it, or restore it for you. Keeping your devices safe and keeping backups is up to you (see Section 9).
2. Your Responsibility for Your Customers’ and Employees’ Data
When you record information about other people in the App, such as customer names and phone numbers, supplier contacts, or employee salaries, you decide what is collected and why. For that information you are the party responsible under data protection law, not us. You are responsible for having a lawful reason to keep it, informing those people where required, keeping it accurate and secure, and answering their requests. We do not process that information on your behalf because it never reaches us.
3. Information We Receive
The App sends information off your device only for the purposes below.
3.1 Crash reports
When the App crashes or hits an error, a report is sent to Firebase Crashlytics, a Google service. It contains the device model, operating system, app version, technical details of the error, and the App’s internal numeric identifiers for the signed-in user, their role, and the shop. These identifiers are not names, but they are not anonymous either. Reports are used only to find and fix bugs.
3.2 Notifications
If you allow notifications, the App registers with Firebase Cloud Messaging and sends our server a notification token, a random installation ID, the platform, the language, the app version, and the device name. We use this only to send notifications about the App, such as updates and subscription notices.
3.3 Subscriptions on Android and iOS
Purchases on phones and tablets are processed by Google Play or the Apple App Store. Subscription status is managed through RevenueCat, which receives an app user ID and your purchase history, and an email address, name, or phone number if you provide them for your subscription. We never receive your card details.
3.4 Licenses on desktop
To activate and check a desktop license, the App sends our server the license key, an identifier derived from the device’s hardware, the device name, the platform, and the app version. We use this to activate valid licenses, enforce the number of licensed devices, and prevent misuse.
3.5 Website account and orders
If you create an account or buy on the Website, we receive your name, email address, the billing and contact details you enter, your order history, download permissions, and any refund or support records. Payment is handled by the provider shown at checkout (such as Paymob) or by your bank for a bank transfer. We never store full card numbers.
3.6 Security settings
The App periodically downloads security settings from our server. Like any internet request, this reveals your IP address to the server.
3.7 Support messages
If you write to us, we receive whatever you choose to include in your message.
3.8 Server logs
Our servers and hosting provider automatically record the IP address, time, and type of each request for security and troubleshooting.
4. Features That Send Data Only When You Use Them
- Electronic invoicing: If you turn on e-invoicing with a tax authority such as ZATCA in Saudi Arabia or the Egyptian Tax Authority, the App sends invoice data, including buyer details, directly from your device to that authority using credentials you provide. We do not receive this data. You are responsible for the accuracy of what is submitted and for meeting your tax obligations.
- Several devices on one network: When you connect devices in your shop, data moves between them over your local network using an encrypted connection. It does not pass through our servers.
- Backups, exports, and sharing: Files you create (backups, Excel, CSV, PDF) are saved where you choose. Once you send them to email, a messaging app, or cloud storage, that service’s own terms and privacy policy apply.
- Camera, photos, printers, and biometrics: The camera is used to scan barcodes and the photo library to pick images. Bluetooth is used to connect printers. Fingerprint or face unlock is handled entirely by your device’s operating system, and we never receive biometric data. All of these permissions are optional.
5. What We Do Not Do
- We do not sell or rent personal information.
- We do not show advertising in the App or use your data for advertising.
- We do not track your location.
- We do not access the business records stored in the App.
6. Why We Use Information
We use the information in Section 3 to provide the App and your license or subscription (performance of our agreement with you), to fix errors and protect the App against misuse and license sharing (our legitimate interests), to send notifications you agreed to receive (your consent, which you can withdraw in your device settings), and to meet legal, tax, and accounting requirements (legal obligation).
7. Service Providers and International Transfers
We rely on Google (Firebase, Google Play), Apple, RevenueCat, our payment provider, and our web hosting provider. Each handles data under its own privacy policy. Some of them process data in other countries, including the United States, so information described in Section 3 may be processed outside your country. We may also disclose information if the law, a court, or a competent authority requires it, or to protect our rights and the security of our services.
8. How Long We Keep Information
- Crash reports: under Firebase’s retention rules, currently about 90 days.
- Notification registrations: until the token stops working or you uninstall the App.
- License and purchase records: while your license is active, and afterwards for as long as tax and accounting laws require.
- Support messages: as long as needed to resolve your request.
9. Security and the Limits of Our Responsibility
We use reasonable measures to protect the information we receive, including encrypted connections (HTTPS/TLS) and an encrypted local database. However, no system is completely secure, and we cannot guarantee absolute security.
Because your business data is kept only on your devices, the following are your responsibility, and to the extent permitted by applicable law we are not responsible for loss or harm that results from them:
- loss, theft, damage, or resetting of a device, or uninstalling the App, without a current backup;
- access by anyone using your devices, accounts, passwords, or PIN codes;
- backup or export files after they leave the App, and the services where you store or send them;
- information you choose to send to tax authorities or other third parties;
- the lawfulness of the personal data you record about your customers, suppliers, and employees.
Nothing in this policy limits any liability that cannot be limited under applicable law. Warranties and liability are governed by our Terms of Service.
10. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal data we hold about you, to object to or restrict its use, and to withdraw consent. To make a request, email us from the address linked to your license or subscription. We may need to verify your identity, and we will answer within the time required by applicable law. You may also complain to your local data protection authority.
Deleting your account or data: email support@tapixsolutions.com with the subject “TapBix Data Deletion Request” and the email address of your account (and an order number if you have one). Never send passwords or card details. After verifying your identity, we delete or anonymize your personal data, except records we must keep for tax, accounting, security, fraud prevention, or license enforcement, which we then use only for those purposes.
Business data inside the App is not held by us. You can view, export, or delete it yourself in the App. If one of your customers or employees asks about their data, the request should go to you as the business that recorded it.
11. Children
The App is a business tool intended for adults operating a business. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
12. The Website
The Website uses cookies that it needs to work: signing in, the shopping cart and checkout, security, and your language. Our shop software also records how a visitor reached the site, such as the referring website or campaign, so that orders can be attributed to their source. We do not use advertising cookies or third-party analytics. Some pages also keep small settings in your browser, such as your language, light or dark theme, and whether you dismissed the cookie notice. If you use the contact form or buy a license, we receive the information you enter.
13. Changes to This Policy
We may update this policy when the App or the law changes. The new version will be posted on this page with a new “Last updated” date. For significant changes, we will also give notice in the App or on the Website. If you keep using the App after a change takes effect, the updated policy applies.
14. Contact Us
- Email: support@tapixsolutions.com
- WhatsApp: +20 155 260 0646
- Website: https://tapixsolutions.com/contact/
If this policy is translated, the English version prevails in case of a conflict between versions.