Refund Policy

Last updated: October 15, 2026

TapBix Desktop is a digital software product delivered electronically with an activation license and authorized download access. Because digital software can be downloaded and activated immediately, refunds are handled differently from physical goods.

14-day refund before activation

You can request a full refund of a TapBix Desktop purchase within 14 days of the purchase date, as long as the license has not been activated on any device. Contact us with your order number at support@tapixsolutions.com. After activation, the rules below apply.

Mobile app purchases (Google Play)

Subscriptions and Lifetime purchases made in the TapBix mobile app are processed by Google Play, and their refunds are handled by Google Play under its refund policies. You can cancel a subscription at any time in Google Play → Payments & subscriptions → Subscriptions.

When a refund may be considered

A refund request may be considered when there is a verified technical problem that prevents the purchased TapBix Desktop license from being used as described and our support team is unable to provide a reasonable solution.

Refunds may also be considered where required by applicable consumer-protection law.

When refunds may not be available

Except where required by law, a refund may be declined when the software has been successfully downloaded and activated, when the license has been used beyond reasonable evaluation, when the request relates to a change of mind after successful delivery, or where the problem results from unsupported hardware, unsupported operating-system conditions, misuse, unauthorized modification or violation of the license terms.

Additional-device purchases

An additional-device purchase increases the device allowance on an existing eligible TapBix lifetime license. If an additional-device purchase is refunded, the related device allowance may be reduced automatically according to the refunded quantity. The original base lifetime license remains separate from the additional-device purchase.

Base-license refunds

If a refund for the original TapBix Desktop lifetime license is approved and completed, the related license may be suspended or otherwise made unavailable according to the order status and applicable licensing rules.

How refunds are processed

Approved refunds are normally returned to the original payment method. Processing time after approval depends on the payment provider, card network or bank. Payment processors may apply their own processing timelines and conditions.

Chargebacks and payment disputes

If you have a problem with a purchase, please contact TapBix support before opening a chargeback where reasonably possible. We may provide order, license, activation and download records to the payment provider when responding to a legitimate payment dispute.

Requesting a refund

To request a refund, contact TapBix through the support contact information on tapixsolutions.com and provide your order number, purchase email address and a clear description of the issue. Do not send payment-card details or sensitive banking credentials by email.

Policy changes

This policy may be updated as our products, payment providers or legal requirements change. The current version published on this page applies subject to any mandatory consumer rights that cannot legally be excluded.